Every conversation. One inbox.
Talk to your customers from one place. Portal, email, website chat, SMS, WhatsApp and social DMs land in a single thread that already knows who they are — and Ask Jinova drafts the reply from their real data.
Grounded in your real data · You approve every reply · Included in your workspace
How it works
From “new message” to “handled” in three steps.
Every channel, one inbox
Portal, email, website chat, SMS, WhatsApp and Facebook & Instagram DMs all arrive in one thread — already linked to the customer’s record.
Copilot drafts the reply
When a customer writes in, Ask Jinova drafts a response grounded in their real invoices and history — so you never retype the context.
You review and send
Every reply is yours to approve. Switch on optional auto-send for the routine ones — it always holds anything about money or bookings for you.
What you get
A customer inbox that already knows them.
No separate help-desk tool, no copy-pasting context. Every conversation lives inside your workspace, tied to the customer.
One inbox, every channel
Portal, email, website widget, SMS, WhatsApp and Meta DMs in a single thread view. (Connect your Twilio & Meta accounts to add SMS, WhatsApp & social DMs.)
Replies that know your customer
Copilot drafts grounded in the customer’s real CRM record and invoice history — never inventing amounts, dates or commitments.
You stay in control
Every AI reply is a draft you approve. Auto-send is off by default, guard-railed, and blocks anything about money, refunds or bookings.
No login for customers
Customers reply from a secure portal link or straight from the email — no app to install, no account to create.
Linked to your CRM & jobs
Every conversation is already tied to the contact and their jobs — context is never re-briefed or synced in from somewhere else.
Assign, track, resolve
Assign conversations to your team, track status from open to resolved, and get notified the moment a customer replies.
Stop juggling five inboxes.
Bring every customer conversation into one place — with a Copilot that already knows them. Included in your Jinova workspace; start with a free trial, no credit card required.